Shop notes

After a collision, separate cosmetic damage from vehicle-system concerns

List visible collision damage and changed vehicle behaviour separately so an estimate can address bodywork and any required system assessment.

After a collision: Cosmetic, Visible panel damage; Vehicle systems, Changes in operation; Coordination, Separate linked work

Visible collision damage and changed vehicle behaviour should be recorded separately. A damaged panel describes bodywork; a warning light, steering change or electrical symptom may require another assessment. Do not assume a cosmetic estimate confirms the condition of all vehicle systems.

Make two lists

List visible damage from a safe position without dismantling the vehicle. Separately record changes noticed after the collision, including warnings or unusual operation. If there is a safety concern, arrange the appropriate assistance or transport rather than conducting a test drive.

Keep the incident, insurer and repair records private. Ask the shop which information is required for the estimate and assessment. A photograph can help explain the visible area but cannot establish every concealed condition.

Clarify coordination before repair

Ask whether the estimate includes only bodywork or also identifies required mechanical or electrical diagnosis. Record responsibilities, approval steps and any dependencies between the two scopes.

At handover, retain the completed work record and any unresolved assessment item. A repaired panel should not be mistaken for confirmation that a separately reported system concern was addressed.

Review autobody and collision services and contact Arams Auto with both lists when discussing the next step.